Avoid disputes

What are your rights in the event of non-compliant purchases, fraud or counterfeits? Authentifier.com gives you the keys to a successful second-hand luxury purchase.

Do I have a deadline to dispute my purchase from a particular seller?
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In the context of distance selling between two individuals, the provisions of the Consumer Code do not apply. Thus, you do not have the withdrawal period of 7 clear days from receipt of the item (article L.121-20 of the Consumer Code).

On some online sales sites, there are professional sellers identified as such. Consumer law protection regulations aim to protect consumers from professional sellers and not consumers from other consumers.

Do I have a deadline to dispute my purchase from a store?
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In principle, no.

The law does not provide for a withdrawal period for the consumer in case of a purchase in a store.

You cannot demand anything from the seller since the deed of sale is said to be firm and final, which however does not prevent some stores from offering a longer period to their customers. You must inquire before purchasing.

I buy from a professional on the Internet or in a store: do I have the right to a withdrawal period?
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A distinction must be made between distance selling and in-store sales. For distance selling, the Consumer Code sets up a legal deadline of 7 clear days

If he withdraws, the buyer is not required to give reasons or pay penalties (subject to possible return costs). The seller can quite offer a longer period to his customers (exchanged or refunded within 30 days for example).

In stores, there is no withdrawal period, unless the seller agrees to offer one to his customers.

What are the standard letters to send to cancel a sale?
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There is no standard mail since you do not need to justify your withdrawal in case of purchase from a professional, a simple request to cancel the sale is sufficient. However, you can use the following model:

Dear Madam, dear sir,

Following the purchase of (specify the item purchased) dated (specify the date of order), in accordance with the law, I would like to use my seven-day withdrawal period and have the sale canceled.

Consequently, I ask you to proceed with the reimbursement of my order corresponding to the sum of (specify in euros).

Looking forward to receiving your answer, please accept Madam, Sir my best regards

I buy from a professional on the Internet or in a store: do I have the right to a withdrawal period?
>

A distinction must be made between distance selling and in-store sales. For distance selling, the Consumer Code sets up a legal deadline of 7 clear days

If he withdraws, the buyer is not required to give reasons or pay penalties (subject to possible return costs). The seller can quite offer a longer period to his customers (exchanged or refunded within 30 days for example).

In stores, there is no withdrawal period, unless the seller agrees to offer one to his customers.

The professional seller does not want to refund me
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In the case of online sales, the professional seller is legally bound to reimburse the buyer if the request is made before the expiry of the 7-day period following receipt of the order.

After expiry of this period and for cases of direct sales in stores, you should come to an amicable agreement with the seller. Otherwise, it is always possible to take legal action. But to succeed, you need a good reason: to show that the product sold does not correspond to the description promised by the seller, that there has been an "error on the substance" (article 1110 of the Civil Code) or otherwise demonstrate that there is a hidden defect: a defect which was not apparent and of which the buyer could not convince himself (article 1642 of the Civil Code).

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Too many counterfeits are sold every day on the internet, how can you get reimbursed?